Straight Answers About Websites, Hosting and Accessibility
Common questions about our website design, hosting, care plans and accessibility services. Can't find yours? Ask us.
Development
Website Development
Can't find your answer? Ask us. A real person reads every message and replies within one business day.
How much does a website cost?
It depends on scope. After a free discovery call you get a fixed, written quote.
How long does a project take?
Most business websites launch in four to eight weeks; online stores and custom features take longer.
Can I edit my own website?
Yes. Every launch includes training, and we build pages to be easy and safe to edit.
Do you work with existing websites?
Yes. We redesign, speed up, fix and look after websites built by others.
What do you build websites with?
We build on WordPress, a reliable platform used by a large share of the world's websites. It is easy to edit and you are never locked in to us.
Hosting & Care
Hosting & Maintenance
Can't find your answer? Ask us. A real person reads every message and replies within one business day.
Are you a hosting reseller?
No. We manage our own hosting servers, so the people who answer your message can actually fix the problem.
How is hosting priced?
Per website, fully managed by us, from $29 a month. We offer a discount for several websites, custom quotes for big websites, and fully managed dedicated servers from $399 a month.
Do I need both hosting and a care plan?
Hosting keeps your website online, fast and backed up. A care plan adds software updates, fixes, monitoring and a monthly report. Many clients use both, but you can take a care plan with any good host.
Is there a contract?
Monthly plans cancel with 30 days' notice. Annual billing saves two months. No setup or exit fees.
What uptime do you guarantee?
99.9% monthly uptime on our hosting, with service credits if we miss it. See our Service Level Agreement.
AODA
Accessibility & AODA
Can't find your answer? Ask us. A real person reads every message and replies within one business day.
Will my new site be accessible?
Yes. Every site we build is designed and tested to WCAG 2.1 Level AA.
Can you audit my current website?
Yes. We test with automated tools, keyboard only and screen readers, then give you a prioritized, plain-language report.
Do accessibility overlays work?
No. They cannot fix the underlying code. We fix the site itself.
Billing
Billing
Can't find your answer? Ask us. A real person reads every message and replies within one business day.
What currency do you bill in?
The same price everywhere: US dollars for clients in the United States and Canadian dollars for everyone else, plus applicable taxes.
How do I pay for a website project?
Projects are typically billed in milestones agreed in your written quote.
How do I cancel a plan?
Give 30 days' notice on a monthly plan. We hand over full backups and help you move if you are leaving.
Let's Talk
Still Have a Question?
Send us a message and a real person will reply within one business day.
