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Frequently Asked Questions

Straight Answers About Websites, Hosting and Accessibility

Common questions about our website design, hosting, care plans and accessibility services. Can't find yours? Ask us.

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Development

Website Development

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It depends on scope. After a free discovery call you get a fixed, written quote.

Most business websites launch in four to eight weeks; online stores and custom features take longer.

Yes. Every launch includes training, and we build pages to be easy and safe to edit.

Yes. We redesign, speed up, fix and look after websites built by others.

We build on WordPress, a reliable platform used by a large share of the world's websites. It is easy to edit and you are never locked in to us.

Hosting & Care

Hosting & Maintenance

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No. We manage our own hosting servers, so the people who answer your message can actually fix the problem.

Per website, fully managed by us, from $29 a month. We offer a discount for several websites, custom quotes for big websites, and fully managed dedicated servers from $399 a month.

Hosting keeps your website online, fast and backed up. A care plan adds software updates, fixes, monitoring and a monthly report. Many clients use both, but you can take a care plan with any good host.

Monthly plans cancel with 30 days' notice. Annual billing saves two months. No setup or exit fees.

99.9% monthly uptime on our hosting, with service credits if we miss it. See our Service Level Agreement.

AODA

Accessibility & AODA

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Yes. Every site we build is designed and tested to WCAG 2.1 Level AA.

Yes. We test with automated tools, keyboard only and screen readers, then give you a prioritized, plain-language report.

No. They cannot fix the underlying code. We fix the site itself.

Billing

Billing

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The same price everywhere: US dollars for clients in the United States and Canadian dollars for everyone else, plus applicable taxes.

Projects are typically billed in milestones agreed in your written quote.

Give 30 days' notice on a monthly plan. We hand over full backups and help you move if you are leaving.

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